Why do I need to supply copies, etc of info they should have in their records? I supplied requested pictures. THIS IS RIDICULOUS! I ordered it FROM THEM. I ORDERED ONLINE FROM THEM AND GOT EMAIL CONFIRMATION). The info requested was demographic/order # (which I already supplied)/company purchased from (IT WAS PURCHASED FROM THEM)/Original receipt (I DIDN'T GET A RECEIPT. In the interim they replied requesting purchase info and photos. My husband then ordered a new battery from a different company. I contacted them via email requesting an RMA and refund. The battery wouldn't charge and there was a dead cell. Within 2 weeks of my husband ordering an RC battery, it wouldn't charge.
I would not recommend buying anything from these people. Common technique for these online places. I'm guessing they get a lot of these calls for people trying to cancel orders and they just tell them they can't and ship it to him anyway in the hopes that the person decides to keep it. And not to mention the customer service representative was not helpful or tentative or didn't seem to really care at all. So the idea of canceling an order at this place is obviously impossible because I made an order less than 9 hours ago and it's been Sunday night and somehow the order has progressed to a point where they can't cancel it even though it's still sitting in their warehouse. And I'm guessing there's some sort of restocking fee they're going to charge me as well. So they're still going to ship it to me which I had to pay for, just so I can ship it right back to him which I'm going to have to pay for. Monday morning to cancel the order because I wanted to get another thing from the same place and they claimed they already could not cancel the order despite them still having the product in their warehouse. I ordered a EDF jet from this website at 11:00 at night on a Sunday. Impossible to cancel an order and you have to pay double shipping I'm surprised they are still in business. You should not support this kind of customer service. I would never do business with this company again. Basically after spending close to $300 I am stuck with a used item. I sent picture to the agent I was chatting with and they said their warehouse said it's impossible, they only ship brand new items, and therefore they cannot send me a new replacement (I just asked for replacement not a return). I contacted customer service which is extremely hard to reach, since they cancelled phone support and reverted to virtual chats. The 2 included batteries had green stickers like they put on returned or used items.
#Horizon hobby live chat full#
also the charger was in a weird plastic bag and full of finger prints. when I received the package, the label and seal on the box was cut and covered with regular tape. It is supposed to be a brand new product. On I ordered this product from their website.
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